Payment Information
You can pay directly with credit card (Visa+Mastercard) via our service provider Concardis. Advance payment via bank transfer or Paypal is also possible.

Delivery/shipping conditions
We ship worldwide. The shipping costs are calculated based on the actual weight or volumetric weight of the shipment and the recipient address.

Surcharges for so-called outer areas, address corrections, any additional costs for rerouting, undelivered shipments, storage costs, return costs in the event of undeliverability, or other additional fees in connection with the delivery will be passed on to the buyer. Any customs and import taxes must be borne by the purchaser and handled themselves.

The shipping costs include packaging fees and postage costs.

We generally ship with the Incoterm DAP – Delivered At Place. The seller bears all costs and risks to the agreed destination.

We strive to deliver as quickly as possible. There are no fixed delivery times. Of course, you will be informed if there is a delay due to a lack of stock.

Industry-standard excess and short deliveries (+/-10%) are permitted.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us (ERNESSA-trend GmbH, Morgenstr. 3, 6890 Lustenau, Austria;; Telephone: +43 5577 86910; Fax: #43 5577 86908) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use an informal letter. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For these repayments we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.