You can pay directly with creditcard (Visa+Mastercard) through our payment solution from Concardis. Alternatively you can pay with banktransfer or Paypal.
We ship worldwide. The shipping costs are calculated based on the actual weight or volumetric weight of the shipment, as well as the recipient's address.
Standard shipping rates for up to 2kg in Euro:
Austria: €6,50 (regular orders through our onlineshop of more than €99.- enjoy free standard shipping)
Germany: €8,50 (regular orders through our onlineshop of more than €99.- enjoy free standard shipping)
European Union: €14,90 (regular orders through our onlineshop of more than €149.- enjoy free standard shipping)
Surcharges for remote areas, address corrections, any additional costs for redirection, redelivery charges, undelivered shipments, storage costs, return costs in the event of non-delivery, or other additional charges in connection with the delivery will be charged to the buyer. Any customs and import taxes are to be borne by the customer and to be handled by the customer.
The shipping costs include packaging fees and the postage costs.
We generally ship based on the Incoterm DAP - Delivered At Place = Delivered named place of destination. The seller bears all costs and dangers up to the agreed destination.
We strive to deliver as soon as possible. There are no fixed delivery times. Of course, you will be informed if there is a delay due to a lack of stock.
Industry-standard excess and short deliveries (+/- 10%) are permitted.
You have the right to cancel this contract within fourteen days if you found faulty products. Cut fabrics which are sold by the meter and were cut for your order, are not possible to return unless found faulty! Only unused/unprocessed goods can be exchanged.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (ERNESSA-trend GmbH, Morgenstr. 3, 6890 Lustenau, Austria; email@example.com; phone: +43 5577 86910; fax: # 43 5577 86908) by means of a clear statement (e.g. a Letters sent by post, fax or email) inform you of your decision to cancel this contract. You can use informal writing. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For these repayments, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
Revocation sample (optional):
(If you want to cancel the contract, please send us the following information)
- To ERNESSA-trend GmbH, Morgenstr. 3, 6890 Lustenau, Austria
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only for notification on paper)
(*) Please delete where inapplicable.
Send to this address without exception: ERNESSA-trend GmbH, Morgenstr. 3, 6890 Lustenau, Austria